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01744 - 734128151 Grafton Street, St Helens, Merseyside, WA10 4GW         
APPOINTMENTS

An appointment system is in operation in our surgery. A GP appointment is for 10 minutes and is for one person only. If you think you will require longer, please ask for a double appointment.

Appointments can be made by telephone, in person or on-line. Please ask at reception if you wish to register for on-line services. ID will be required.

Routine appointments can be booked up to four weeks ahead. Book your appointment Using Patient Access Online via this link (registration required).

There are also emergency appointments daily and these will be triaged by the ANP or GP.

Extended Access, GP services are now available 7 days per week, for further information please click on the following link: https://www.sthelensccg.nhs.uk/local-services/gps/improving-access-to-general-practice-in-st-helens/

We teach student doctors from Liverpool University. You may be asked if you would talk to a student, or with your permission the student may be present when you see the doctor or nurse. Please feel free to say if you would prefer not to see the student

HOME VISITS

Requests for home visits are available at the discretion of the doctor for patients who are too ill to travel to the surgery. If you think a home visit is necessary, we would be grateful if you could telephone between 9am and 10:30am.

TELEPHONE CONSULTATIONS

Telephone consultations can be arranged by speaking to the receptionist.

CANCELLATIONS

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

We now have the facility to send you appointment confirmations and reminders by text. If you would like to use this service, please make sure we have an up to date mobile number for you.

REPEAT PRESCRIPTIONS

Please note – with effect from the 1st July, Bethany Medical Centre will no longer accept prescription requests by telephone. A dedicated box for requests will be available in the entrance to the practice. You may find it useful to use the tear off request form attached to your prescription, ticking the items you require. Postal prescriptions require a SAE. We also accept requests via email or online access. We are live for EPS prescriptions. Please register with the pharmacy of your choice.

Prescriptions will normally be ready for collection 48 hours later, excluding weekend and public holidays.

The easiest way to request prescriptions is via Online Access, if you would like to register then please download and complete an application form. Prescriptions will be transferred to your chemist electronically if you have registered with a chemist.

ADDITIONAL SERVICES & CLINICS

ANTENATAL CLINIC

Antenatal Clinic is held on Tuesday morning from 9am by appointment with our community midwife.

DISTRICT NURSE / COMMUNITY MATRON

District Nurses and a Community Matron are attached to the practice and can be contacted via the staff on Reception.

BABY CLINIC

Baby Clinic is held on Tuesday for all pre-school children. No appointment is necessary.

A doctor/nurse will be available for immunisations, developmental checks, problems and minor illnesses from 1:30pm until 3pm.

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